Terms of Service

1 Definitions

• "Services" means any IoT/M2M SIM connectivity, eSIM provisioning, platform access, or related managed services provided by Zentari.
• "Customer" / "you" means the business or individual entering into a service agreement with Zentari.
• "Platform" means the Axis dashboard and any associated APIs, portals, or tools provided by Zentari.
• "Agreement" means these Terms together with any order form, service schedule or statement of work agreed between the parties, the Axis Acceptable Use Policy, and our Data Processing Agreement.

2 Use of Our Website

By accessing zentarinetworks.com you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Attempt to gain unauthorised access to any part of our site or systems.
• Introduce viruses, trojans, or other malicious code.
• Scrape, harvest, or systematically download content from our website.
• Submit false or misleading enquiries.

3 Services & Service Agreements

All connectivity services are subject to a separate written service agreement or order form. These Terms apply to that agreement except where expressly superseded in writing. Key points:

• Services are provided to businesses (B2B) only. You confirm that you are acting in the course of a business.
• SIM cards and eSIM profiles remain the property of Zentari and/or its network partners at all times.
• You are responsible for ensuring that the devices on which our SIMs are used comply with applicable law and network operator policies.
• Data allowances, overage rates and fair-use limits are set out in your tariff in the Axis platform or in your service schedule. Zentari reserves the right to apply traffic management in accordance with its network agreements.

4 Acceptable Use

You must not use Zentari services to transmit, store, or facilitate any content or activity that:

• Is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Violates any third-party intellectual property rights.
• Constitutes unsolicited bulk communications (spam).
• Interferes with the integrity or performance of any network or system.
• Is used for consumer retail purposes unless expressly agreed in writing.

If you use the Axis platform, you must also follow the Axis Acceptable Use Policy.

Breach of this clause may result in immediate service suspension without notice.

5 Billing & Payment

• Charges for each calendar month are calculated from our network partners' final usage records and invoiced on or around the 28th of the following month. They cover line rental for every SIM provisioned at any point in that month, data used over your allowance, SMS, voice, and add-ons such as fixed public IP addresses.
• Line rental is charged for the full month and is not pro-rated. This includes SIMs that are suspended, and SIMs provisioned part-way through the month. Moving a SIM to another pool or tariff, or removing it, takes effect from the 1st of the following month.
• Data over your allowance is charged per GB, pro rata. Voice is charged per minute, rounded up on your monthly total. SMS is charged per message. Current prices are shown in Axis or on your order form.
• All prices exclude VAT, which is added to each invoice at the applicable UK rate (currently 20%).
• You must keep a valid payment card on your Axis account. Each invoice is charged to it automatically when it is issued.
• If a payment fails, we'll retry it and email your billing contact each day. If the invoice is still unpaid 5 days after it was issued, we will suspend all SIMs on your account until the balance is paid in full.
• Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

6 Intellectual Property

All content on this website — including text, graphics, logos, and software — is the property of Zentari Networks Ltd or its licensors and is protected by UK and international copyright law. You may not reproduce, distribute, or create derivative works without our prior written consent.

The Axis platform, branding, and associated technology are proprietary to Zentari. No licence to any intellectual property is granted by these Terms other than the limited right to use the services as expressly provided in your service agreement.

7 Limitation of Liability

To the fullest extent permitted by law:

• Zentari's total aggregate liability to you shall not exceed the total fees paid by you to Zentari in the 3 months preceding the event giving rise to the claim.
• Zentari shall not be liable for any indirect, consequential, special, or punitive loss, loss of profit, loss of revenue, or loss of data.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

8 Termination

• Either party may terminate a service agreement by giving the notice period specified in the applicable order form (typically 30 days).
• Zentari may terminate immediately if you breach these Terms materially and, where the breach is remediable, fail to remedy it within 14 days of written notice.
• On termination, all SIM cards and eSIM profiles must be deactivated. Outstanding fees remain due.

9 Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that Zentari may seek injunctive or other equitable relief in any jurisdiction.

10 Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect any changes. For existing customers, material changes will be communicated with at least 30 days' notice via email or the Axis platform. Continued use of the services after that period constitutes acceptance of the revised Terms. You may also be asked to accept the updated Terms when you next sign in to the Axis platform.

11 Contact

For questions about these Terms, please contact us: