Zentari Networks Ltd ("Zentari", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. It applies to visitors to zentarinetworks.com, to users of our Axis platform, and to customers and prospects who interact with us.
1 Who We Are
Zentari Networks Ltd is a company registered in England and Wales. We are the data controller responsible for the personal data described in this policy, except where section 3 explains that we act on behalf of our customers.
Company: Zentari Networks Ltd
Country: United Kingdom
Privacy enquiries: privacy@zentarinetworks.com
2 What Data We Collect
We collect the following categories of personal data:
Enquiry & Contact Data
Your name, email address, company name (optional), deployment size, and the details of your requirements that you send us via our contact form.
Communication Data
Records of emails and other correspondence between you and Zentari.
Customer Data
If you become a customer: the names and business contact details of the people we deal with, your orders, services and billing records.
Technical Data
Your IP address and browser details, which our servers receive when you visit, and the security cookie described in section 5.
We do not use analytics, advertising or tracking tools on our website.
3 Axis Platform
If you use our Axis platform we also process:
- Account data: your name, work email, organisation and role. We also keep security records such as sign-in activity, two-factor settings, and when you accepted our terms (with your IP address and browser). We use this to provide and secure your account.
- Support requests you send us through Axis, including the page you were on and your browser, so we can resolve them.
- SIM and network data: SIM and device identifiers (ICCID, IMSI, mobile number, IMEI) and network records for your SIMs, such as connection times, data volumes, IP addresses, the networks and countries used, and numbers called or messaged. We use this to provide connectivity, bill you and detect fraud. For this data we mostly act on behalf of your organisation, under our Data Processing Agreement.
- Payment data is handled by Stripe. We never see or store full card details.
4 How We Use Your Data
We process your personal data for the following purposes, each on the stated lawful basis:
| Purpose | Lawful Basis (UK GDPR) |
|---|---|
| Responding to your enquiry or quote request | Legitimate interests / Pre-contractual steps |
| Providing and managing connectivity services and the Axis platform, including billing and support | Performance of a contract |
| Securing our website and the Axis platform, and preventing fraud and network abuse | Legitimate interests |
| Complying with legal obligations, such as keeping tax and accounting records | Legal obligation |
We do not send marketing emails. We only email you about your enquiry or the services you use. We will never sell your personal data to third parties.
5 Cookies & Third-Party Content
We use only strictly necessary cookies. We do not use analytics, advertising or tracking cookies, so we don't need to ask for your consent.
Set on pages that show our contact form, to protect it against forged submissions. It is deleted when you close your browser.
Keep you signed in to Axis (for 8 hours, or 30 days if you choose "Remember me"), support two-factor sign-in, and protect forms against forged submissions.
Our website loads fonts, icons, styling and images from Google Fonts, jsDelivr, Tailwind CSS and Unsplash. When your browser fetches these files, those providers receive your IP address and browser details, as with any web request. We do not share any other information with them.
6 Data Sharing
We may share your data with trusted third parties in the following limited circumstances:
- Service providers, acting as data processors under contract: Vultr (website and Axis hosting, EU), Google Workspace (business email and records), Resend (email delivery, including contact form enquiries, US), Amazon Web Services (encrypted archive storage, EU) and Grafana Labs (system logs, UK). The full list for Axis customer data is in our Data Processing Agreement.
- Stripe — processes Axis payments as an independent controller under its own privacy policy.
- Network operators and roaming partners — to provision and manage SIM connectivity on your behalf.
- Legal and regulatory authorities — where required by law, court order, or regulatory obligation.
- Business successors — in the event of a merger, acquisition, or sale of assets, subject to equivalent data protections.
7 Data Retention
We retain personal data only for as long as necessary for the purposes described above, or as required by law. In general:
- Enquiry and contact data is retained for 2 years from the date of last interaction, unless a customer relationship is established.
- Customer contract and billing records are retained for 7 years to comply with HMRC requirements.
- Detailed network usage records (calls, messages and data sessions) are kept in the Axis platform for 6 months, then only in encrypted archive storage for billing and dispute purposes for up to 7 years.
8 Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Request a copy of the data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where we have no lawful reason to retain it.
Ask us to pause processing while a dispute is resolved.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, contact us at privacy@zentarinetworks.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
9 International Transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place — such as UK adequacy decisions or Standard Contractual Clauses — in accordance with UK GDPR Chapter V. Some of our service providers (for example Resend, Stripe and Google) are based in the United States or may process data there. Transfers to them are covered by the UK International Data Transfer Addendum or UK adequacy regulations.
10 Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
11 Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
Zentari Networks Ltd, United Kingdom